Mohd44 Privacy Policy – Malaysia Member Personal Data Protection

1Introduction

Mohd44 ("we", "Platform", or "company") is fully committed to protecting the privacy of every member who uses our services. As an online entertainment platform operating in Malaysia, we understand that your trust in us is our most valuable asset — and protecting your personal data is a cornerstone of that trust.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. We clearly explain what data we collect, why we need it, how it is used, and how we keep it safe.

If you have any questions about how we handle your data after reading this policy, our support team is available via live chat on the mohd44 platform at any time.

2Personal Data We Collect

Mohd44 only collects data that is genuinely necessary to deliver quality services and comply with legal requirements. The data we collect falls into several categories:

2.1 Data You Provide Directly

• Full name as shown on national ID card or passport
• Date of birth and national ID / passport number (for KYC age verification)
• Active email address and mobile phone number
• Current residential address
• Payment method details — bank account number, account holder name (not full credit card number)
• Username and password chosen during registration
• Identity verification documents uploaded during the KYC process

2.2 Data Collected Automatically

• IP address and device location information (country / region)
• Browser type, operating system, and device model
• Pages visited, visit times, and in-platform actions
• Transaction history — deposits, withdrawals and wagering
• Game session logs including games played and session duration
• Cookie data and device identifiers

3How We Use Your Data

Every piece of information we collect is used for lawful, clearly stated purposes. mohd44 does not use your data for unrelated purposes without prior consent. The following are the primary purposes for which your data is used:

• Account management — creating, verifying, and maintaining your member account
• Transaction processing — processing deposits, withdrawals, and financial history
• Identity verification (KYC) — ensuring only eligible adult players can access the platform
• Platform security — detecting and preventing fraud, money laundering, and unauthorized access
• Customer support — helping resolve inquiries and technical issues
• Legal compliance — meeting reporting obligations and regulatory requirements
• Platform improvements — analyzing usage patterns to improve service quality
• Communications — sending account information, security notifications, and important updates
• Promotions — delivering relevant offers (only where you have given your consent)

4Data Sharing and Disclosure

Mohd44 does not sell, rent, or trade our members' personal data. However, in certain limited situations, we may share your data with trusted parties for platform operational purposes:

• Payment providers — banks, e-wallet operators, and payment processors to complete your transactions
• Technology service providers — companies supporting the platform's technical infrastructure, bound by strict confidentiality agreements
• Identity verification providers — trusted third-party KYC services to verify your identity documents
• Competent authorities — law enforcement agencies or regulatory bodies where required by Malaysian law
• Game providers — game providers supplying content within the platform, limited to necessary technical data only

5Data Security and Protection

We continuously invest in security infrastructure to ensure your personal data is always protected to the highest standard. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmissions between you and our servers
• Encryption of sensitive data in databases using AES-256 algorithm
• Multi-layer firewall and intrusion detection system (IDS)
• Strict access controls — only authorised personnel can access member data
• Regular security audits by independent parties
• Automated data backup and disaster recovery systems
• 24/7 account activity monitoring to detect suspicious behaviour

While no digital system can be guaranteed 100% secure, mohd44 takes every reasonable and practical step to protect your data from unauthorized access, disclosure, or misuse. Should any security incident affecting your data occur, we will notify you within the timeframe required by law.

6Cookies and Tracking Technologies

Mohd44 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions and security. Cannot be disabled.
• Analytics Cookies — helping us understand how members use the platform so we can improve it. Data is collected anonymously.
• Functional Cookies — remembering your preferences such as language, display settings, and frequently used account information.
• Preference Cookies — used to display more relevant content based on your interests. You may opt out of this type of cookie.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of the mohd44 platform.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mohd44:

8Data Retention Period

Mohd44 does not retain your personal data longer than necessary for the stated purposes. Retention periods depend on the type of data and applicable legal requirements:

• Active account data — retained for as long as your account is active and for 5 years following account closure
• Financial transaction records — retained for 7 years in line with anti-money laundering legal requirements
• KYC Documents — retained for 5 years after the business relationship ends
• Customer support communication logs — retained for 3 years
• Technical and security log data — retained for 12 months
• Analytics cookie data — deleted after 13 months

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

9Children's Privacy and Underage Players

Mohd44 takes the protection of children and young people seriously. Our platform is strictly intended for individuals aged 18 and above only. We do not knowingly collect or store personal data from any individual under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted in the shortest time practicable. Parents or guardians who suspect their underage child is using the platform are encouraged to contact us right away.

10Amendments to This Privacy Policy

Mohd44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the technologies we use. Each amendment will include a clear effective date at the top of this document.

For significant amendments that affect how we process your data, we will proactively notify you via in-platform notifications and your registered email at least 14 days before the changes take effect. Continued use of the platform after the amendment date constitutes acceptance of the updated policy.

11How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact us via:

• Live Chat — available within the mohd44 platform at all times, 24 hours a day, 7 days a week
• Support email — [email protected] (responses within 1–2 business days)
• FAQ Section — answers to frequently asked questions are available on the FAQ us

Our privacy team will make every effort to address each inquiry thoroughly and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner.